Q. WHEN CAN I EXPECT MY ORDER/PACKAGE?
A. Our turn around time is typically 7-14 business days. You'll receive an email with stalking..... I mean tracking, once your order has shipped.
Q. DO YOUR BATH BOMBS STAIN THE TUB?
A. Nope! They were designed to not stain. However, do practice caution and sound judgment when it comes to your sanctuary. Most modern tubs are glazed and sealed, protecting it from stains, and are easy to clean. We do not recommend using any colored bath products in antique tubs or those which are not sealed, or have cracks. Additionally, as with any bath — using a bath bomb or not — we recommend rinsing or wiping down the sides right after your bath, should there be any type of ring around the bathtub.
Q. ARE YOUR PRODUCTS SAFE FOR SENSITIVE SKIN?
A. While our ingredients are skin-safe and we are committed to using only the best, we are not qualified to administer any medical opinion or advice. The majority of our products use (Non-GMO) Citric Acid, and Citric Acid is known to irritate those with eczema (in our non-medical experience). But if you have eczema, you likely already knew that. In the event that you find that you have a skin sensitivity, discontinue use immediately. In the near future, we do plan to roll out a line of products designed for our ghouls with sensitive skin. Always consult with a physician before trying any new product.
Q. ARE YOUR BATH BOMBS FAST-FIZZING OR SLOW-RELEASE?
A. With the exception of a few, many of our bath bombs are slow release, meaning that they dissolve in warm to hot water in approximately 6-8 minutes, extending the luxurious experience of gentle foam… and depending on which specific bath bomb, maybe a blood bath, or something straight out of a horror flick.
Q. WHY ARE YOU ALWAYS SOLD OUT OF THE ONES I WANT?
A. Trust us, while we would love nothing more than to stock quadruple amounts beyond what our small team of ghouls can reliably produce in time, every single order is treated special. Every piece is handcrafted by humans, with no use of machines, and we work day and night to ensure quality and variety.
Q. WHEN DO YOU RESTOCK?
A. At this time, we are restocking weekly. Mondays & most Fridays to be exact. Be sure to follow @porcelain.wolf on Instagram or add your email to our mailing list to get the exact dates and times! We are humbled and grateful for the support and interest that you Boils & Ghouls have shown, and like to believe that these spooky little treasures are worth that wait.
Q. HOW MANY DO YOU RESTOCK AT A TIME?
A. About 4-5 dozen of each bath bomb, on each Restocking day. As we continue to grow we look forward to increasing those number for all you fellow Horror Hounds.
Q. WHY DOES IT TAKE SO LONG TO RECEIVE MY ORDER?
A. We are eager to create these treasures for you, as you are eager to receive them! Our general planned turnaround time is 5-10 business days. We have carefully selected where we source our product from, and every now and then, there might be a delay in one link of the chain. We are committed to sourcing and using only the best ingredients, and are particular about every single sinister detail… from the product itself, the design, the quality, to all the detail in our gift-ready packaging.
Q. HOW DO I USE A BATH BOMB?
A. Everyone has their own preference. It’s your experience, your sanctuary. For best results, we recommend to fill your tub halfway with hot water, gently drop in the bath bomb and let it do its thing. You might get spinning, you might get rocking, you might get violent fizzing, you might get luxurious slow foaming, you might get a re-enactment of a horror scene. Pro Tip for Bubble Bath Fiends: After or towards the end of the bath bomb dissolving, run your water on full blast to fill your tub to your desired amount of water — you’ll get more bubbles!
Q. DO YOU HAVE A JET BLACK BATH BOMB?
A. While we all use bath bombs for different reasons, be it novelty, aesthetic, or nourishing, there is still a science of what goes into it. There are various ways to produce black, and a few of our bath bombs do produce wicked dark bath water, constructed from FDA approved cosmetic colorants that are balanced and compatible with our specific bath bomb formula of choice. Despite one of our co-founders being a former baker and cake designer with every gel food color of the spectrum in her personal pantry, we DO NOT EVER use food coloring to liven up the hues in our bath bombs. And not because they aren’t beautiful or reliably water-soluble! Simply because many may contain other additives that are not intended or legally approved for cosmetic and skin use.
Q. ARE YOUR PRODUCTS TESTED ON ANIMALS?
A. Negative. Aside from being novelty, the only animals we have ever tested on, are our own selves! Well, and some (human) fiends who have generously offered themselves up in any of our rigorous testing phases. We say NO to animal testing, and source from suppliers that also agree with our sentiment.
Q. ARE YOU LICENSED BY ANY HORROR COMPANY/FRANCHISE?
A. Nope. Coming from creative backgrounds, as well as constantly being around artists within the creative medium, be it music, film, television, writing, etc. we are very careful and respect intellectual property. Like you, we are fans. We have made it our life’s work to create treats that pay homage and tribute to the movies & things we love the most, for likeminded individuals. Especially if you have ever made a mental connection between our products and some of the creative work, it might be because we are kindred spirits and like minds that are inspired by the same brilliant work of art. We firmly respect protected copyrights, trademarks, artists, and legal boundaries.
Q. WHAT IS THE GRAVEYARD?
A. That my pretties is where we ever so lovingly place some of our Limited Edition Bath bombs or Exclusives. They may be unavailable and dead at the moment, however will rise from the dead & become available once again on any given holiday or day. Always be sure to follow us to stay up to date on new releases & when some come up and out of the Graveyard to once again greet you in the bath tub.